Join Us
We build great products that help organisations improve their collaboration and employee engagement and we're looking for great people to help us do it. We need you to help us achieve our vision of helping organisations and people to become collaboration stars.
We’re actively recruiting for the following roles:
Agile Delivery Lead
Director Growth and Customer Success Europe (West)
Find all the relevant information below.
Agile Delivery Lead (remote from Australia)
We’re looking for an Agile Delivery Lead responsible for overseeing and coordinating the efforts of three Agile software development teams, ensuring alignment with business objectives, and fostering a culture of continuous improvement.
The person must be located in Australia. Must be fluent in English (writing and speaking) as it involves continuous interaction with the development and product teams.
Team Coordination and Collaboration:
Lead and facilitate the collaboration between the software development teams and the product team to ensure alignment with organisational goals.
Foster a culture of open communication, transparency, and knowledge sharing among team members.
Agile Practices and Processes:
Implement and champion Agile methodologies, ensuring that teams adhere to Agile principles and practices.
Provide coaching and guidance to teams on Agile processes, ceremonies, and best practices.
Delivery Management:
Oversee the end-to-end delivery of products and features, ensuring high-quality and timely delivery.
Collaborate with Product Owners to prioritize and manage the product backlog.
Stakeholder Engagement:
Act as a liaison between development teams and stakeholders, ensuring clear communication and understanding of project requirements.
Collaborate with product management and other stakeholders to align delivery plans with business objectives.
Risk and Issue Management:
Proactively identify and mitigate risks and issues that may impact project delivery.
Implement effective problem-solving approaches to address challenges and impediments.
Continuous Improvement:
Drive a culture of continuous improvement by facilitating retrospectives and implementing actions to enhance team performance.
Collaborate with teams to identify and implement process improvements.
Qualifications:
Proven experience as an Agile Delivery Lead or similar role, preferably in a SaaS environment.
Strong understanding of Agile principles and methodologies, with hands-on experience in the Agile Scrum framework.
Excellent communication and leadership skills with the ability to inspire and motivate teams.
Experience in coordinating and managing the delivery of software products or services.
Familiarity with tools such as Jira, Confluence, or others commonly used in Agile environments.
Education and Certifications:
Bachelor's degree in a relevant field.
Agile certifications such as Certified ScrumMaster (CSM) or SAFe Agilist would be a plus.
Other:
Job Types: Full-time, Permanent.
Expected start date: March 2024. The exact date is to be agreed upon.
How to apply:
All applications via Indeed.
Director Customer Success & Growth (Europe, West) - remote based in Europe
The Customer Success and Growth Director is responsible for overseeing regional pipeline management, regional marketing activities and the post-sales journey of our customers, ensuring they receive exceptional support and value from our SaaS products. This role goes beyond traditional customer support, as you will act as a strategic partner and advocate for our customers' needs and objectives. You will be instrumental in driving customer adoption, retention, and expansion, ultimately contributing to the company's growth and success.
SWOOP is growing fast and we now need an additional Customer Success and Growth Director in Europe to help our customers become collaboration stars.
Key Responsibilities
Building customer and partner relationships across the European region.
Develop and execute regional marketing and business development strategies.
Actively participate in our SWOOP User Community groups and other key communities.
Initiating and running trials of SWOOP.
Running webinars on measuring and improving collaboration to attract new customers and retain existing ones.
Be a vocal cheerleader/promoter/marketer of all things SWOOP. Helping to scale the "reach" of SWOOP through conferences, podcasts, blogs etc.
Be an active part of the SWOOP team and suggest product enhancements.
Consultative selling to new organisations who want to get better and faster at collaborating.
Key Requirements
Committed to - and passionate about - helping customers become great collaborators and communicators
Experience in a digital workplace or similar business-focused collaboration/communication role.
Ability to engage at senior levels typically with internal communications or digital workplace.
Previous demonstrable exposure to working with large complex organisations.
Strong written and verbal communication skills including presentation skills.
Business development experience.
Ability to influence a broad range of stakeholders, internal and external.
Ability to work in a remote team.
University Degree highly regarded.
We work virtually, but some travel is needed. We don't have physical offices, and you can work anywhere you feel comfortable and productive, but ideally, you'd be based within commuting distance to a major European hub such as Amsterdam, Paris, Berlin, Basel or similar. We use a string of collaborative tools to help us feel connected. To build team cohesion we get together physically several times a year.
Meeting customers and partners face-to-face from time to time is important. Travel within the Asia Pacific region is also required, but expect to spend the majority of time where you’re based.
Behavioural skills required to work in a remote team
High level of personal accountability.
High level of emotional intelligence.
Ability to work independently and be highly pro-active.
Ability to deliver against deadlines.
Other
Job Type: Full-time, Permanent
Expected start date: March-April 2024. The exact date is to be agreed upon.
IMPORTANT FOOTNOTE
Diverse teams are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Contact Cai Kjaer for more information.