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Leading from the Bottom
Thought Leadership Laurence Lock Lee Thought Leadership Laurence Lock Lee

Leading from the Bottom

Essentially, Quinn’s argument was that the vast majority of jobs in the developed world (around 80%) are now service oriented and competitive advantage now comes from having ‘best in class’ competencies. His inverted hierarchy emphasises the need for line management to “support”, rather than “direct” front line staff in services organisations. Since its publication in the 1980s there has been a plethora of supporting voices from all quarters.

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